Shipping policy

Shipping Policy
Last updated: 23.04.2026

1. Delivery Area
We currently ship within South Africa only.
We do not deliver to P.O. Boxes.


2. Shipping Costs

  • Standard Nationwide Shipping (5–7 business days): R89

  • Free Nationwide Shipping: Orders over R799

  • Free shipping does not apply to remote areas where additional courier fees may be required

Free shipping may not apply during promotional or sale periods.


3. Order Processing
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Orders will only be dispatched once payment has been received and confirmed.


4. Delivery Timeframes

  • Main areas: 3–5 business days

  • Regional areas: 5–7 business days

  • Remote areas: Up to 7 business days or longer

Delivery times are estimates and may vary depending on location.


5. Courier Partners
We use trusted courier partners (such as The Courier Guy, Fastway, or similar services) for delivery.

Deliveries are:

  • Door-to-door

  • Made during business hours (Monday–Friday)

  • Require a signature upon delivery


6. Address Accuracy
Customers are responsible for ensuring that all delivery details are correct at checkout.

If an incorrect address is provided:

  • We are not responsible for failed deliveries

  • Additional charges may apply for re-delivery


7. Remote Areas
Deliveries to remote areas may:

  • Take longer than standard timeframes

  • Incur additional shipping fees

If additional charges apply, you will be contacted before dispatch.


8. Tracking Orders
Once your order has been shipped, you will receive a tracking number via email or SMS.

Customers are responsible for tracking their orders and coordinating delivery with the courier if needed.


9. Delays & Liability
Shygol is not responsible for delays caused by:

  • Courier service issues

  • Weather conditions

  • Public holidays or peak periods

  • Strikes or unforeseen events

Delays do not qualify for refunds or cancellations.


10. Failed Deliveries
Couriers typically attempt delivery more than once. If delivery fails:

  • The parcel may be returned to us

  • Additional shipping fees may apply for re-delivery


11. Lost or Stolen Parcels
Once your order has been handed to the courier, Shygol is not liable for lost or stolen packages.

We will assist in opening an investigation with the courier where necessary.


12. Contact
For any shipping-related queries, please contact:
Email: support@shygol.com