Refund policy
Last updated: 23 June 2026
At Shygol, we stand behind the quality of every product we create. If you have any concerns about your purchase, please contact us and we will do our best to assist.
1. Customer Satisfaction
We want you to feel completely confident when purchasing from Shygol.
Every Shygol product is backed by our satisfaction guarantee. If you have any concerns about your purchase, please contact us within 7 days of delivery and our customer care team will work with you to find a fair solution, which may include product guidance, a replacement, store credit or a refund at our discretion.
While opened or used skincare products cannot generally be returned for hygiene and safety reasons, if you have tried a product and are unhappy with your experience, please contact us within 7 days of delivery with a photo and brief description of your concern. We review each case individually and will always do our best to find a fair solution.
2. Returns Eligibility
You have 7 days from the date of delivery to request a return.
To be eligible for a return, products must:
• Be unused and unopened
• Be in their original packaging and saleable condition
• Be accompanied by proof of purchase or order number
3. Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive a product that is damaged, defective or incorrect, please contact us within 7 days of delivery and provide:
• Your order number
• Photographs of the product
• Photographs of the packaging
Once approved, we may, at our discretion:
• Replace the product
• Issue a store credit
• Issue a refund
If the product is confirmed to be defective, damaged or incorrect, Shygol will cover all return shipping costs.
4. Non-Returnable Items
For hygiene and safety reasons, the following items are generally not eligible for return:
• Opened or used skincare products, except where approved by Shygol following review of a customer concern
• Free gifts or samples
• Gift cards
This does not affect your rights regarding defective, damaged or incorrectly supplied products.
5. Returns Process
To request a return, please contact:
Please include:
• Your order number
• The product(s) involved
• The reason for your return request
• Supporting photographs where applicable
If your return is approved, we will provide instructions on how to return the item.
Items returned without prior approval may not be accepted.
Unless the item is defective, damaged or incorrect, return shipping costs remain the responsibility of the customer.
6. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed to the original payment method within 7–14 business days.
Please note:
• Original shipping charges are non-refundable
• Bank processing times may vary
• Refunds can only be issued to the original payment method used for purchase
7. Adverse Skin Reactions
Our products contain active skincare ingredients and we recommend performing a patch test before use.
If you experience irritation or an adverse skin reaction, discontinue use and contact us within 7 days of receiving your order.
We may request photographs and additional information to assess the situation. Each case will be reviewed individually and we will work with you to find a fair resolution where appropriate.
Shygol cannot accept responsibility for reactions arising from:
• Known allergies or sensitivities
• Failure to follow usage instructions
• Misuse of products
• The use of incompatible skincare products alongside Shygol products
8. Order Cancellations
Orders may be cancelled within 24 hours of being placed, provided they have not yet been processed or shipped.
Once an order has been processed or dispatched, it can no longer be cancelled.
Contact Us
For any questions regarding returns, refunds or your order, please contact:
We are committed to providing exceptional products and customer care and will always do our best to assist.